Refund Eligibility
To be eligible for a refund, your item must meet certain conditions. Refunds are considered on a case-by-case basis and depend on the nature of the product, its condition upon return, and the reason for the return. We aim to handle each request fairly and transparently, keeping in mind both customer satisfaction and reasonable business practices.
Return Time Frame
You may initiate a return within 30 days of receiving your order. To start the process, please reach out to us through our online contact channels. Requests submitted after this period may not be accommodated, though we’ll always review them with care.
Condition of Returned Items
For a return to be accepted, items should be unused, undamaged, and returned in their original packaging—including all tags, accessories, and documentation. If an item shows signs of use, wear, or missing components, it may affect eligibility for a full refund or result in a partial adjustment.
Refund Processing Time
Once we receive and inspect your returned item, we typically process refunds within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution and payment method—most refunds reflect within 3–5 additional business days.
Non-Refundable Items
Due to hygiene, safety, or digital nature, certain items are not eligible for refund. This includes, but is not limited to: personalized or custom-made products, digital downloads, opened beauty or skincare items, intimate apparel, and perishable goods. If you’re unsure whether your item qualifies, feel free to contact us before placing your order.
Return Shipping Responsibility
Return shipping costs depend on the circumstances. If the return is due to an error on our part—such as a wrong or defective item—we’ll provide return instructions and cover associated shipping expenses. For other reasons, including change of mind or size preference, customers are generally responsible for return shipping. In some cases, we may offer flexible options based on order value or customer history.
Contact and Return Instructions
If you’d like to begin a return or have questions about your order, please get in touch with us through our online contact form. From there, we’ll guide you through the next steps—including how to obtain return shipping information and confirm whether your item qualifies. If a physical return address is required, we’ll share it directly during your conversation.